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Steve Hargadon: Upcoming Webinars: “Handling Complaints or Protests About Content”

Steve Hargadon: Upcoming Webinars: “Handling Complaints or Protests About Content”

 “Dealing with Complaints or Protests About Content: Service, Security, and Training for All Workers and Library Leaders”
Part of the Library 2. Collection Presented by Barry Trott, MSLS, hosted by Dr. Steve Albrecht


How do we securely and thoroughly deal with 1 or extra indignant or outraged patrons who complain about goods (guides, movies, publications, CDs, and so on.) in our library?

This 60-moment coaching webinar is offered by Library 2. and ALA writer and library services, protection, and safety professional, Dr. Steve Albrecht. Steve will be web hosting Barry Trott, Adult Expert services Guide with the Library of Virginia, to take a look at tools and teaching that can help when you have issues about library collections.

Barry claims, “Book troubles are on the rise in all sorts of libraries. Becoming prepared to take care of issues about library components will contain a lot more than the library director and other administrators. Normally, issues will need to be first dealt with by frontline staff. To preserve these protests from rising into a important media crisis, it’s vital that public providers workers know how to tackle user grievances. This issue involves much more than just passing the angry patrons up the chain of command. It’s vital to have a nicely-thought-out system for staff members to rely on. This webinar will assist all library workforce truly feel far more empowered through these encounters.”

This overview session is one more in our Library 2. series for all library workers and library leaders to respond with tact and ability when it comes to grievances about what a person or a lot more patrons thinks is inappropriate information in the library. This webinar will also go over how to handle the security issues and media administration related to an structured protest about potentially controversial elements, the two in or close to your library.

Understanding AGENDA: 

  • Being prepared before the obstacle comes not establishing plan and techniques on the fly.
  • Understanding that troubles to products will arrive from all sides, even unforeseen persons/teams.
  • Establishing a set of techniques on how patrons’ information problems should really proceed.
  • Resolving the dilemma at the lowest level attainable. Normally frontline team can avert a even bigger issue only by listening, but they will need to be trained.
  • Notifying the Library Director when a grievance is created, even if it looks that it was resolved at the time it was made. Not letting your boss be amazed.
  • Listening with empathy when a patron has a criticism. Not making an attempt to defend the product (it’s not an educable second) and not earning any absolute commitments until finally afterwards.
  • Employing “Request for Reconsideration” letters.
  • Informing your Library Board and/or elected officials.
  • Handling media interviews or data requests.
  • Facility safety concerns.

Date: Thursday, June 30, 2022, at 2:00 pm US – Japanese Time

Price tag:

  • $99/person – consists of any-time entry to the recording and the presentation slides and receiving a participation certificate. To set up team savings (see under), to submit a acquire order, or for any registration troubles or issues, email [email protected].
  • Free for those on unique or group all-access passes (see beneath).

TO Register: Click In this article. You will 1st require to be a member of Library 2. (cost-free) and be logged in. You should simply click “Signal Up” on the prime correct and we are going to approve you speedily. You can shell out by PayPal or credit score card, and will acquire fast and permanent accessibility to the webinar recording. If you have any hassle registering for a webinar, if you require to be invoiced, or if you have any inquiries, please email [email protected]. Observe: please look at your spam folder if you don’t get your confirmation e-mail appropriate absent.

Exclusive Group RATES (e mail [email protected] to organize):

  • Several unique log-ins and access from the exact same corporation compensated alongside one another: $75 each individual for 3+ registrations, $65 every single for 5+ registrations.
  • The potential to demonstrate the webinar (reside or recorded) to a team located in the same bodily site or in the exact same virtual conference from a single log-in: $299.
  • Huge-scale institutional obtain for viewing with person login capability: $499 (hosted both at Library 2. or in Niche Academy).


  • All-obtain once-a-year passes include access to the recordings of all of Dr. Albrecht’s prior Library 2. webinars, furthermore are living and recorded accessibility to his new webinars for a person 12 months. These are hosted either at Library 2. or Market Academy (if desired).
  • For a $499 personal all-entry annual pass to all of Dr. Albrecht’s live webinars and recordings for a single calendar year, please click right here
  • Inquiries for all-entry organizational contracts must be directed to [email protected].
MSLS Adult Companies Expert
Library Enhancement and Networking Division
Library of Virginia

 “Safeguarding Yourselves and Your Patrons: Vital Lessons for Library Leaders and Team from School Shootings”
Section of the Library 2. Series with Dr. Steve Albrecht


When yet again we are confronted with a countrywide tragedy that affects the safety and enhances the fears of every person, with yet another mass shooting, this time at a Texas elementary faculty. It is just much too tricky to deal with, in particular coming just soon after yet another mass shooting at a Buffalo, NY grocery keep. There is no finish in sight to these occasions, regardless of what our legislators do at the countrywide and point out degrees. The police response is just one resolution, but as we have observed in Texas, it is not a ideal solution.

Therefore, when it comes to our protection and security at general public-entry properties, like our schools, outlets, and our libraries, it is up to the workforce and their leaders to respond, improvise, adapt, and do all they can to defend them selves and the men and women within.

There are specific classes to be acquired, by library leaders and staffers, from the Uvalde tragedy, that they can instantly use to assistance deny, deter, hold off, and end an armed attacker all through the rare likelihood of an active shooter celebration. There are essential measures to get right before an attack (look for signs of data leakage by a prospective attacker safeguard the facility with better obtain manage) during an assault (Operate-Hide-Struggle) and soon after an assault (initiate traumatic tension debriefings).

Dr. Steve Albrecht will discuss about all a few of these parts, and give an in-depth glimpse at what actually takes put for the duration of the structured debriefing approach adhering to a hugely traumatic event. The more you know about that procedure, the greater you can assistance on your own and your colleagues recover if it at any time occurs at your facility.

This 60-minute instruction webinar is offered by Library 2. and hosted by ALA writer and library provider, basic safety, and security professional, Dr. Steve Albrecht.

Date: Wednesday, June 15, 2022, at 2:00 pm US – Eastern Time


  • $99/person – consists of any-time obtain to the recording and the presentation slides and to obtain a participation certification. To arrange team bargains (see underneath), to submit a obtain buy, or for any registration challenges or questions, email [email protected].
  • Free of charge for people on individual or group all-access passes (see beneath).

TO Sign up: Click Listed here. You will initial need to have to be a member of Library 2. (no cost) and be logged in. Remember to simply click “Indication Up” on the top right and we’ll approve you speedily. You can fork out by PayPal or credit score card, and will get instant and long lasting entry to the webinar recording. If you have any difficulty registering for a webinar, if you will need to be invoiced, or if you have any thoughts, remember to email [email protected]. Observe: you should check out your spam folder if you never get your affirmation e-mail suitable absent.

Particular Team RATES (e mail [email protected] to prepare):

  • Several personal log-ins and entry from the identical business paid out collectively: $75 each and every for 3+ registrations, $65 each and every for 5+ registrations.
  • The ability to show the webinar (live or recorded) to a group situated in the similar physical location or in the similar virtual assembly from a person log-in: $299.
  • Large-scale institutional accessibility for viewing with unique login capability: $499 (hosted both at Library 2. or in Market Academy).


  • All-entry once-a-year passes include things like access to the recordings of all of Dr. Albrecht’s previous Library 2. webinars, additionally are living and recorded entry to his new webinars for just one calendar year. These are hosted both at Library 2. or Area of interest Academy (if desired).
  • For a $499 particular person all-accessibility yearly move to all of Dr. Albrecht’s reside webinars and recordings for one calendar year, be sure to click on listed here
  • Inquiries for all-obtain organizational contracts should be directed to [email protected].

Given that 2000, Dr. Steve Albrecht has skilled countless numbers of library workers in 28+ states, stay and on the net, in company, protection, security, and supervision. His programs are rapidly, entertaining, and supply equipment that can be put to use straight away in the library workspace with all kinds of patrons. In 2015, the ALA published his guide, Library Security: Better Conversation, Safer Facilities. He is at present crafting the sequel, The Secure Library: Retaining Consumers, Staff, and Collections Secure, for Rowman & Littlefield.

Steve holds a doctoral degree in Business enterprise Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-qualified in HR, protection management, employee coaching, and threat evaluation.

He has prepared 24 textbooks on enterprise, security, and leadership matters. He life with 6 canines, two cats, and 3 chickens. (Not all in the identical area, of study course.)