RUBICONSmartCity™ Next Summit 2022: How to Deliver on the Promise of Best in Class Customer Service

RUBICONSmartCity™ Next Summit 2022: How to Deliver on the Promise of Best in Class Customer Service

Previously this yr, at the inaugural RUBICONSmartCity™ Subsequent Summit, Rubicon brought together believed leaders, technologists, and existing and possible associates to master from our workforce and just about every other, share finest procedures, and discover how RUBICONSmartCity’s slicing-edge technology can just take municipal operations to the next stage.

On the first working day of the Summit, Fred Hannon, Rubicon’s Vice President of Clever City Shopper Achievement, was joined on phase by reps from a variety of Rubicon’s wise metropolis partners for a extensive-ranging dialogue about how cities can provide on the promise of best-in-course purchaser service.

Browse on to revisit the panel if you ended up in attendance, to encounter a teaser of what you skipped if you could not make it, and for more data on how Rubicon’s sensible town technological know-how is helping to provide constructive improve to communities throughout the region.

Panelist #1: Michael Looney (Metropolis of Hartford, Connecticut)

Michael Looney is Director of General public Is effective for the Metropolis of Hartford, Connecticut. His community ran into challenges in 2020 when the COVID-19 pandemic initially hit. Through this time, lots of of Hartford’s hundreds of recyclables had been receiving turned down. As the yr progressed, the city’s recycling tonnage had dropped by 75 per cent.

In 2021, Hartford picked Rubicon to aid handle these issues. By recognizing the require for technological improvements, Michael and his staff have been capable to acquire and retail store extra info employing Rubicon’s program. They were able to recognize routes exactly where contaminated recyclables were additional very likely to be identified and start great-tuning their recycling initiatives. About the past yr by itself, the city was ready to bring its recycling tonnage again up by around 33 percent, many thanks in portion to Rubicon’s insights.

Here’s what Michael experienced to say about functioning with our workforce:

“This engineering, and performing with Rubicon’s workers and customer provider staff, has definitely helped us to surgically wonderful-tune our recycling outreach and lower contamination premiums.”

Panelist #2: Erica Jacobo (City of Spokane, Washington)

Symbolizing the Town of Spokane, Washington, Erica Jacobo shared that her city was one particular of Rubicon’s quite to start with associates, and how prior to partnering with Rubicon her group was eager to shift absent from their reliance on paper and towards a streamlined application resolution. In advance of the partnership with Rubicon, drivers would have to manually log exceptions like overflowing trash or added bins, which finally designed challenges when constituents would phone and complain.

With Rubicon’s good city know-how suite, visible documentation and proof became promptly available. Erica and her division now experienced the possibility to e mail clients immediately with imagery taken and uploaded by motorists on their routes. This innovation turned out to be a earn-get for every person associated: Motorists felt extra inspired to document exceptions, the metropolis was able to improve issue parts in their local community devoid of obtaining to send out personnel out to examine, and more constituents became conscious of their individual waste streams and how to manage them adequately.

To Erica, Rubicon performed a important job in the development of Spokane’s good waste administration procedure. She concluded:

“Having [Rubicon’s] expertise up front and at the tip of our fingertips has been these a massive advancement for us.”

Panelist #3: Tom Hartman (Town of Harrisonburg, Virginia)

Tom Hartman is Director of Public Performs for the City of Harrisonburg, Virginia. Prior to performing with Rubicon, he acknowledged that the routes taken by motorists in his department’s reliable squander division were normally inefficient. Motorists would satisfy in a single of 4 quadrants dividing the metropolis and then “scatter,” main to prolonged five- to 10-hour days just to satisfy typical collection requires.

It was obvious that Tom’s crews wanted enable with route optimization, but doing so by hand was a massive endeavor. With Rubicon’s sensible town application built-in into trucks, drivers ended up ready to adhere to far more helpful routes. This not only boosted morale among the driving crews, it saved $90,000 on gas fees, helped reduce injuries of motorists whilst on the position, and even slashed their CO2 emissions by a quarter of a million pounds. These fantastic achievements led to the Town of Harrisonburg becoming named a Wise 50 Award winner in 2022 in partnership with Intelligent Towns Hook up, the Wise Cities Connect Foundation, and US Ignite the third such RUBICONSmartCity spouse to win this prestigious international award.

To Tom, Rubicon has designed an enormous big difference to Harrisburg’s squander selection operation. He remarked:

“I simply cannot say ample about how Rubicon has benefitted us.”

Next Summit 2023 is presently shaping up to be greater and greater than the inaugural 2022 occasion. Go to Rubicon.com/subsequent-summit to indication up for updates and be to start with in line when registration opens.


Conor Riffle is Senior Vice President of Smart Metropolitan areas at Rubicon. To keep forward of Rubicon’s announcements of new partnerships and collaborations all around the entire world, be positive to abide by us on LinkedIn, Fb, and Twitter, or get in touch with us these days.